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Need something else?
We’re here to help. Send us a message and our team will respond within 1–2 business days.
For order questions, please include your order number.
Frequently asked questions
How long does it take to process an order?
Orders are usually processed within 1 to 2 business days, not counting weekends and holidays. You will get an email with tracking details as soon as your order ships.
How long does shipping take?
We ship from our U.S. warehouse in Chicago. Standard shipping takes 3 to 8 business days. Expedited shipping takes 1 to 3 business days when it is offered at checkout.
Do you offer free shipping?
Yes. Standard shipping is free on every order over $75. Orders below $75 pay the standard rate shown at checkout.
Where do you ship?
We ship within the contiguous United States. At the moment we can’t ship to Alaska, Hawaii, U.S. territories or P.O. boxes.
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. Start a return from our Contact page and we will email you a return label. Sale items and gift cards can’t be returned.
When will I get my refund?
Once your return arrives and is approved, the refund goes back to your original payment method within 10 business days. Your bank may need a few more days to post it.
What if my order arrives damaged?
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us right away with your order number and we will make it right.
Are your towels OEKO-TEX certified?
Yes. Our towels are certified to OEKO-TEX® STANDARD 100, product class I, the strictest level, set for baby items. Certificate 98.T.1137 Hohenstein.
Why do new towels shed a little lint?
New cotton towels release loose fibers in the first few washes. It fades quickly. Washing them before first use helps.